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Xcellink Pte Ltd

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Update on 02-07-10 Viewed 164 times

Posted by Xcellink Pte Ltd

Xcellink Pte Ltd Our Services : Managed Services C omputer Operations Support Performing system network monitoring for regional and local clients. Covering duties ranging from Basic Tier of Media Administration functions, Tier 1 Network Monitoring and tro
Contact No. : 63364808
Address : Not Specify
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Xcellink Pte Ltd
Our Services : Managed Services

Computer Operations Support

  • Performing system network monitoring for regional and local clients.
  • Covering duties ranging from Basic Tier of Media Administration functions, Tier 1 Network Monitoring and trouble shooting to deep level DC Support.

IT HelpDesk & Onsite Support

  • Providing end user/IT helpdesk support, including second level call management, network management, asset management and account service management, to our clients.
  • Supporting multiple SBU across various locations for companies under the same group.
  • Offering a pool of buffer specialists to act as instant replacement for staff turnaround, without disruption to operations.
Application Support
  • Acting as single point of contact to worldwide users for our clients' customized applications. Our dedicated teams of specialists provide global, 24 x 7 application support, across multiple platforms and OS environment, and handle users with different cultural backgrounds.
  • Adopting ITIL (Information Technology Infrastructure Library) best practices in most of our operations, which enabling us to deliver consistent service to our clients.

User Support Administration

  • Creating, maintaining and deleting user accounts on common and proprietary applications and systems.

Customer Contact Centre

  • Providing an outsourced customer contact centre, offering remote technical support for our client's South East Asia customers since 2000.
  • All our customer contact centre staff are NSRS (National Skills Recognition System) certified.
IT Professionals Manpower

Providing IT professionals with the following skill sets:

  • Project Management
  • Program Management
  • Systems Analysis, Design, Development, Administration & Maintenance
  • Application Support
  • Network Support & Administration
  • Technical Support
  • Technical Service Administration
  • Software Design, Development & Maintenance
  • Data Centre Support
  • Database Development, Administration & Maintenance

Contact Information
Contact Person
Sales
Contact Number (Primary)
63364808
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