FAQ | 88DB Singapore
Frequently Asked Questions
CS Hotline:(65) 6238 1688 / 6267 8000 | Email: cs@88DB.com.sg
 
Top 5 Questions
1. What are 88DB's Posting Guidelines?
2. Is Registration free? (Yes!)
3. How do I register?
4. Are there any charges to add posts on 88DB?
5. How do I add a Post?
 
1. Registration
1.1 Is Registration free?
1.2 Is 88DB membership open to everyone?
1.3 Why should I register?
1.4 How do I register?
1.5 Which type of 88DB membership is right for me?
1.6 What is a Display Name?
1.7 Why should I verify my email address after registration?
1.8 I've registered with 88DB and provided a valid email address.
However, I didn't receive my activation email. Why is this so & what should I do?
1.9 How do I know if my email address has been verified?
 
2. Adding a Post
2.1 Are there any charges to add a Post on 88DB?
2.2 How many Posts can I add?
2.3 How do I add a Post?
2.4 What are 88DB's Posting Guidelines?
 
3. Post Categories & Type
3.1 Which category should I pick?
3.2 Can I add a Post in several categories?
3.3 What if I can't find an appropriate category for my Post?
3.4 I'm placing a Post but the chosen category is identical to another category
(e.g. Events & Activities > Design and Design > Events & Activities). What should I do?
3.5 What Post types are available? What are Offer and Want Posts?
3.6 I'm placing a Post but its type is neither "Offer" nor "Want". What should I do?
3.7 I published a Post in the wrong category. How can I move it?
 
4. Post Content / Details
4.1 Why is the Post Title so important?
4.2 Any tips for creating a great Post?
4.3 Is there a character limit for each Post?
4.4 I don't have a specific price for the service I offer. What should I put for price?
4.5 Which price option should I choose?
4.6 What is "Post Expires"?
4.7 What is the advantage of filling out the Post Specifics?
4.8 Can I preview the Post before it goes live?
4.9 Will I get a unique URL for my Post?
4.10 How long will it take for the newly posted Post to be shown on the list?
4.11 How long will my Post last?
 
5. Photo and Multimedia Management
5.1 Is there any charge to upload image and multimedia content?
5.2 How many images can be uploaded into each Post?
5.3 What are the advantages of adding images to a Post?
5.4 What types of image files can I upload?
5.5 What types of images are forbidden?
5.6 How can I upload images to my Post?
5.7 How will my images be displayed?
5.8 How can I change images once they have been uploaded?
5.9 How many video and audio clips can I upload for each Post?
5.10 What types of video files can I upload?
5.11 What types of audio files can I upload?
5.12 How can I upload video/audio files to my Post?
5.13 How long does it take for my video/audio to be shown on my Post?
5.14 What is the approval process for video/audio content? What does Not Verified/Verified/Rejected mean?
5.15 How can I check the approval status of my video/audio?
5.16 Why aren't my video/audio clips showing up on my Posts?
5.17 Why are my video/audio files rejected?
5.18 How do I change my video/audio files once they have been uploaded?
5.19 Could you help me to downsize my video files?
 
6. Searching & Browsing
6.1 How do I search for my published Post?
6.2 Why doesn't my Post show up in a search?
6.3 Do you have any search tips to optimize the search results?
 
7. Post Management
7.1 How can I manage my Posts?
7.2 How do I edit my Post after I have published it?
7.3 What does Post status (Active, Rejected, Expired, Inactive) mean?
7.4 How will I know if my Post has been rejected?
7.5 Why was my Post rejected?
7.6 Is there any charge to repost Posts?
7.7 How many times can I repost a Post?
7.8 How do I repost my Post?
7.9 How do I delete a Post?
7.10 How can I track the popularity of my Posts?
7.11 Can you help me to create/edit/delete my Post?
 
8. Communicating with Members
8.1 How do I respond to a Post?
8.2 How can I contact a Member?
8.3 I'm not a member yet. Can I contact a member?
8.4 Will others be able to see my real name when I send out a message?
8.5 Will anyone who sends me messages be able to view my email address?
8.6 How can I be notified about messages I receive?
8.7 Can I forward a Post to a friend?
 
9. Member Profile
9.1 What is a Member Profile? Why should I create one?
9.2 How do I create a Member Profile?
9.3 What is an avatar? Why should I upload it?
9.4 How many multimedia files can I upload for my Member Profile?
9.5 Do I have to fill out all the information in my Member Profile?
9.6 How do I add a PayPal Account to my Post?
9.7 How do I update my Member Profile?
9.8 What information will be displayed to members from my profile?
9.9 How do I view a member's profile?
 
10. Membership
10.1 Can I change my email address?
10.2 I have changed my email address. Do I need to register again?
10.3 How do I subscribe to/unsubscribe from 88DB newsletter?
10.4 How do I change my password?
10.5 What should I do if I forget my password?
10.6 Can I close my 88DB account?
 
11. 88DB Policies & Guidelines
11.1 What is 88DB's Terms & Conditions?
11.2 What is 88DB's Privacy Statement?
11.3 What is 88DB's Ad Posting Guidelines?
 
12. Technical Issues
12.1 Which browsers does 88DB support?
12.2 Can I login to my account on a different computer?
12.3 How and why does 88DB use cookies?
12.4 Where can I report bugs and errors?
 
13. Opinions & Feedback
13.1 How can I send comments or suggestions to 88DB?
13.2 What can I do about illegal or offensive Posts?
13.3 What if my questions are not answered here?
 
14. Map Function
14.1 What is the advantage of creating map for your Post?
14.2 How to create map in a new Post?
14.3 How to create or edit a map in an existing ad?
14.4 How to delete my map?
14.5 How to navigate in maps on the Post?
14.6 How to print maps?
14.7 How to search for nearby relevant Posts on maps?
14.8 How to stop showing the map in a Post?
14.9 Can I create map for all Posts?
 
15. Purchase "Priority Listing"
15.1What is "Priority Listing"?
15.2What are the advantages of "Priority Listing"?
15.3Why do I need to purchase "Priority Listing"?
15.4What kinds of "Priority Listing" plans are available?
15.5How to purchase "Priority Listing"?
15.6How to pay for my "Priority Listing"?
15.7How long will my "Priority Listing" last?
15.8Is there any administrative charge for "Priority Listing"? (No!)
15.9I have purchased a "Priority Listing", but my Post is not yet upgraded. Why is this so?
15.10 Why isn't my payment for "Priority Listing" successful?
15.11 What should I do if my online payment has failed?
15.12 Can I request a refund after purchasing "Priority Listing"
15.13 Can I terminate the "Priority Listing" prior to the Post expiry date and request a refund?
15.14 Can I change the category after launching my "Priority Listing"?
15.15 Will I receive any invoice after purchasing "Priority Listing"?

 

Top 5 Questions

1. What are 88DB's Posting Guidelines?
88DB requires its members to adhere to its Post Posting Guidelines in order to ensure a pleasant online experience for everyone. Any member who fails to comply with the guidelines listed below would be dealt with a suspension of his or her posting and/or 88DB membership.
  • Improper language: Foul, obscene, offensive, tasteless or otherwise inappropriate language in your member profile and Posts is not allowed.
  • Sexual material: No adult-rated, nudity, sexually offensive or pornographic images/photos/graphics/video/audio will be tolerated.
  • Flaming content: You may not post content that is defamatory, threatening, harassing, abusive, racist, discriminating or otherwise objectionable.
  • Illegal material: Posts containing illegal material or promoting products and/or services deemed to be illegal or unethical are not allowed.
  • Copyright & Intellectual Property: Members should not add Posts which may contain materials protected by copyright and intellectual property laws
  • Misleading information: No Posts that contain false, deceptive, misleading or deceitful materials will be tolerated.
  • Irrelevant categories: Posts posted in inappropriate categories will be removed.
  • Duplicate Posts: Posts that are duplicate or similar to an existing one (posted by the same user) in the same sub-category are not allowed. Repeatedly posting the same or similar content or otherwise posting an unreasonable or disproportionately large load on our listings is also not allowed.
  • Repost Posts: A Post can only be reposted once a day and no more than five times in total.
2. Is Registration free?
Yes, registration with 88DB is absolutely free. Register here now!

3. How do I register?
To create an 88DB.com account, you will need just one minute to fill out our registration form. It's FREE & simple.

4. Are there any charges to add posts on 88DB?

It's FREE. It costs you nothing to post your Posts on 88DB.

5. How do I add a new Post?
  • Click on the "Add a FREE Post" link on the navigation bar
  • Step 1: Select Post Type (Offer or Want) & Category
  • Step 2: Enter Post Details
  • - Enter the Post Title and Description
    - Spice up your Post by uploading images and multimedia files
    - Provide further information in Post specifics
    - Enter your Contact Information to let others find you
    - Preview and confirm your Post
  • Step 3: Submit, and your Post will be published shortly!
Click here to learn more.

1. Registration


1.1 Is Registration free?
Yes, registration with 88DB is absolutely free. Register here now!

1.2 Is 88DB membership open to everyone?

Yes, everyone is welcome to join 88DB!

1.3 Why should I register?

If you want to promote yourself or your organization in 88DB, you should register for a free account. This will give you full access to our premium features that non-registered users are missing out:
  • FREE Posts
  • Manage your Posts
  • Create and Edit your profile
  • Send private messages to other members
  • Receive email notification of replies to your Posts
  • Plus... more upcoming features of 88DB.
1.4 How do I register?
To create an 88DB.com account, you will need just one minute to fill up our registration form. It's FREE & simple.

1.5 Which type of 88DB membership is right for me?

88DB offers two different types of memberships: Individual or Organization. Individual Accounts are for individuals while Organization Accounts are for organizations, companies, clubs or societies.

1.6 What is a Display Name?

Your display name is what other members see and how they identify you. It appears on your member profile and your Posts. You can change your display name by updating your member profile and the change will be reflected in all your previous and new postings.

1.7 Why should I verify my email address after registration?

After you have registered with 88DB, you will be sent a welcome email with an email verification link. You will need to click on this link to complete the registration process. This is to ensure that the email address you have provided is valid and working; and that you are the holder of this email account. Without verification of your email address, you will not be able to login, publish your Posts, contact other members nor receive User Enquiries and other important emails from 88DB such as Post Posting Confirmation and Post Status Notification.

1.8 I've registered with 88DB and provided a valid email address. However, I did not receive my activation email. Why is this so & what should I do?

If you are using a web-based email service such as Hotmail or Yahoo Mail, please ensure that the filters do not mark our emails as spam. Please check the "Junk E-Mail" or "Bulk" option. Alternatively, log into your "My88DB" account and request for another activation email.

1.9 How do I know if my email address has been verified?

Upon registration, you will receive an email asking you to verify your email address. Once you have clicked on the verification link found in the email, it will lead you to a web page confirming your email address.


2. Adding a Post

2.1 Are there any charges to add a Post on 88DB?
As long as you have not exceeded our Ad Posting Limit, it costs you nothing to add your Posts on 88DB.

2.2 How many Posts can I add?
Due to the Ad Posting Limit, you can only publish a maximum of two (2) FREE Posts across all the categories(Excluding the paid categories of Jobs, Local Eateries, Financing & Loans, Used Cars, New Properties Launch, Latest Properties Launch and Escort Services). If you wish to post more ads and upgrade your service plan, please contact us through our Customer Service Hotline at (65) 6238 1688 / 6267 8000 or click here to send us your contact information and we will get in touch with you with the details.

2.3 How do I add a Post?
  • Click on the "FREE AD" button on the navigation bar
  • Step 1: Select Post Type (Offer or Want) & Category
  • Step 2: Enter Post Details
  • - Enter the Post Title and Description
    - Spice up your Post by uploading images and multimedia files
    - Provide further information in Post specifics
    - Enter your Contact Information to let others find you
    - Preview and confirm your Post
  • Step 3: Submit, and your Post will be published shortly!
2.4 What are 88DB's Posting Guidelines?
88DB requires its members to adhere to its Posting Guidelines in order to ensure a pleasant online experience for everyone. Any member who fails to comply with the guidelines listed below would be dealt with a suspension of his or her posting and/or 88DB membership.
  • Improper language: Foul, obscene, offensive, tasteless or otherwise inappropriate language in your member profile and Posts is not allowed.
  • Sexual material: No adult-rated, nudity, sexually offensive or pornographic images/photos/graphics/video/audio will be tolerated.
  • Flaming content: You may not post content that is defamatory, threatening, harassing, abusive, racist, discriminating or otherwise objectionable.
  • Illegal material: Posts containing illegal material or promoting products and/or services deemed to be illegal or unethical are not allowed.
  • Copyright & Intellectual Property: Members should not add Posts which may contain materials protected by copyright and intellectual property laws without prior permission from the owner(s).
  • Misleading information: No Posts that contain false, deceptive, misleading or deceitful materials will be tolerated.
  • Irrelevant categories: Posts posted in inappropriate categories will be removed.
  • Duplicate Posts: Posts that are duplicate or similar to an existing one (posted by the same user) in the same sub-category are not allowed. Repeatedly posting the same or similar Content or otherwise posting an unreasonable or disproportionately large load on our listings is also not allowed.
  • Repost Posts: A Post can only be reposted once a day and no more than five times in total.


3. Post Categories & Type

3.1 Which category should I pick?
We have 26 (and counting...) main categories. Please choose an appropriate main category and sub-category for your post.

3.2 Can I add a Post in several categories?
Yes. You can add your Post in several categories as long as they are relevant and appropriate.

3.3 What if I can't find an appropriate category for my Post?

Here in 88DB, we always strive to shape our service portal to meet your needs. Do send us an email at cs@88DB.com.sg to suggest any new categories.

3.4 I'm placing a Post but the chosen category is identical to another category (e.g. Events & Activities > Design and Design > Events & Activities). What should I do?

The existence of identical categories provides you, service providers, with a multi-edge platform to reach your target customers/audiences. Logically, this will only generate more exposure for your services.

3.5 What Post types are available? What are Offer and Want Posts?

88DB provides interactions of Post postings between Individuals and Organizations. You can post either an Offer or a Want Post to fit your needs.
  • Offer Post
    - A Post to provide or promote a service, product or talent
  • Want Post
    - A Post to request or find a service, product or talent
3.6 I'm placing a Post but its type is neither "Offer" nor "Want". What should I do?
"Events & Activities" and "Dating & Friendship" are the only categories that cannot fit appropriately in either Offer or Want types. It is recommended that users choose "Offer" for these categories.

3.7 I published a post in the wrong category. How can I move it?

You can login to My88DB and select a new subcategory for your posts in "My Posts".



4. Post Content / Details

4.1 Why is the Post Title so important?
Because it is the first thing that captures the viewer's attention! Moreover, it will be indexed first by our search engine when a user types in his or her keywords to search for Posts. So, always make sure your Post Title is precise yet interesting.

4.2 Any tips for creating a great Post?
We have some suggestions to help you to create a great Post:
  • Post Title
    - Post Title is the most important part of your Post. Make it attractive to capture the viewer's attention at his or her first glance.
    - The title is what our search engine will index first when users run keyword searches. Think of words which people may use to search and try to include them in your title.
  • Post Description
    - Be descriptive. Give the viewers clear, complete and concise information.
    - Do include photos and multimedia content, whenever possible.
    - Clearly and honestly represent what is being offered.
    - Describe the benefits of your item or service.
4.3 Is there a character limit for each Post?
Yes, the Post Title is limited to 100 characters while the limit for Post Description is 5,000 characters. The Post Title and the first 28 words of the Post Description will be extracted and displayed in search results.

4.4 I don't have a specific price for the service I offer. What should I put for price?
You can just leave the "Price" field blank and select "Not Specified" from the drop-down list.

4.5 Which price option should I choose?

88DB offers a Post posting platform for a variety of services, implying that pricing definitions can be varied from one service to another. Here, you may trade your service(s) under a set period of time, per job or even per unit. In addition, you may also specify whether your price is the minimum, fixed or negotiable.

4.6 What is "Post Expiry Date"?

"Post Expiry Date" is the date which you select to have your post removed.

4.7 What is the advantage of filling out the Post Specifics?

Though it is not mandatory for you to fill out the Post Specifics section, we still strongly recommend you to do so. This is because the more information you fill in, the higher the chances your Posts will be searched and be seen by others. Please be as detailed and accurate as possible.

4.8 Can I preview the Post before it goes live?

Yes. You can preview it before publishing them.

4.9 Will I get a unique URL for my Post?

Once you have listed your Post in 88DB, you will receive a unique URL that looks like this -- http://www.88DB.com/1234.html. This URL links directly to your Post Details page.

4.10 How long will it take for the newly added Post to be shown on the list?

Your Post will go live and be listed instantaneously on the top of the category list which you have requested for.

4.11 How long will my Post last?

By default, your Post will last between 45 to 365 days, depending on the subcategory it is in. You can delete your Post whenever you wish by simply following the instructions here.



5. Photo and Multimedia Management

5.1 Is there any charge to upload image and multimedia content?
No, it is absolute free.

5.2 How many images can be uploaded into each Post?
You may upload up to six (6) images per Post.

5.3 What are the advantages of adding images into a Post?

Images draw people's attention. Adding an image will greatly increase your chance of getting noticed as well as allowing others to get a better idea of what you are offering or looking for. Members who upload images to accompany their Posts tend to receive more replies than those who don't.

5.4 What types of image files can I upload?

Images must be in one of the following accepted formats: JPEG (.jpg or .jpeg) or GIF (.gif). Please keep the file size to 200KB or less.

5.5 What types of images are forbidden?

Photos, images and/or graphics that are protected by copyright and intellectual property laws or contain abusive, nude, obscene, sexual or otherwise materials deemed offensive to others are not permitted on 88DB.

5.6 How can I upload images to my Post?

Uploading images is easy. During the posting process:
1. In step 2, on the Post Details page, click on the "Add/Change Images" button to open a pop-up window with the upload function.
2. Click "Browse" to select an image file on your computer and then click "Upload".
3. You can upload a maximum of six (6) separate images for each Post. Repeat step (2) as necessary.
4. Click "Done" to go back to the Post Details page.

5.7 How will my images be displayed?

Your primary image will be the main image shown on the Post while the rest of the images will be displayed as thumbnails. A thumbnail of your primary image will show up in search results.

5.8 How can I change images once they have been uploaded?

To change your images, simply follow these steps:
1. Login to "My88DB".
2. Click "My Posts" to find your list of Posts.
3. Click the "Edit" link to the right of the Post which you want to edit. This brings up the Post Details form.
4. Click the "Add/Change Images" button to change your image(s).

5.9 How many video and audio clips can I upload for each Post?

You may post one (1) video and one (1) audio clip for each Post.

5.10 What types of video files can I upload?

Video files must be in one of the following accepted formats: AVI, WMV, MPG or MP4. Please keep the file size to 3MB or less.

5.11 What types of audio files can I upload?

Audio files must be in one of the following accepted formats: WMA, MP3 or MP4. Please keep the file size to 1MB or less.

5.12 How can I upload video/audio files to my Post?

Uploading audio/video files is easy. During the posting process:
1. In step 2, on the Post Details page, click on the "Add/Change Video" or "Add/Change Audio" button to open a pop-up window with the upload function.
2. Click "Browse" to select a file on your computer, and then click "Upload".
3. Click "Done" to go back to the Post Details page.

5.13 How long does it take for my video/audio to be shown on my Post?

All video and audio files must first be reviewed before going live. You will receive an email once your file has been verified. This whole process will take less than 48 hours.

5.14 What is the approval process for video/audio content? What does Not Verified/Verified/Rejected mean?

The video or audio file which you have uploaded will first be in the pending status called "Not Verified". Once reviewed by the administrator, the status will be changed to either "Verified" or "Rejected".
1. Not Verified. Video/audio is currently not active online. Your file will be reviewed within 48 hours.
2. Verified. The administrator has reviewed and approved your file. It is currently displayed on your Post and visible to all users.
3. Rejected. The file has been rejected and will not appear for public viewing. You will also receive a notification email explaining the reason for its rejection.

5.15 How can I check the approval status of my video/audio?
Simply follow the following steps:
1. Log into "My88DB".
2. Click "My Post" on the left panel.
3. You will find the status next to the video or audio icons for each Post.

5.16 Why aren't my video/audio clips showing up on my Posts?

It is possible that your audio or video files may still be pending approval or were rejected for some reasons. Log into "My88DB" to check the status of your multimedia files.

5.17 Why are my video/audio files rejected?

This is because the file which you have uploaded did not comply with the 88DB Posting Guidelines. Try to upload another file and re-submit.

5.18 How do I change my video/audio files once they have been uploaded?

1. Log into "My88DB".
2. Click "My Posts" to find your list of Posts.
3. Click on the link of the Post which you want to edit its multimedia content. This will bring up the Post Details form.
4. To change your multimedia file, click the "Add/Change Video" or "Add/Change Audio" button.

5.19 Could you help me to downsize my video files?

Yes. For video files over 3MB, we can help to reduce the file size. However, please note that we do NOT provide any form of editing service. Do contact us at (+65) 6238 1688 / 6267 8000 or email cs@88DB.com.sg for further assistance.



6. Searching & Browsing

6.1 How do I search for my published Post?
There are two ways to find your Posts:
1. Browse the category to which your Post belongs
2. Search by keyword. The keyword can be the Post Title or any words that appear in the Post Description.

6.2 Why doesn't my Post show up in a search?
Your Post may not show up for three different reasons. You can check all the following status by logging into "My88DB":
1. Your Post has been deactivated. If your Post has been deactivated, you will receive an email explaining the reason. To republish your Post, please edit the content and resubmit.
2. Your Post has expired. Check the status of your Post in the "My Post" section by logging into "My88DB". Repost your Post to publish it again. It is FREE.

6.3 Do you have any search tips to optimize the search results?

Here are some suggested guidelines to enable you to take full advantage of our search engine and obtain better search results:
1. Use specific words. For instance, if you get too many results from "craft", you might try "doll making" or "pottery".
2. Broaden your search. If "Thai massage" yields too little results, try "massage"
3. Use shorter forms of words. For example, "teach" rather than "teaching" or "teacher". Avoid numbers for ambiguous results.
4. Try browsing. If you're not sure which keywords to use, try browsing by Category.



7. Post Management

7.1 How can I manage my Posts?
To view your Posts and edit their content, visit "My88DB". From the "My Posts" section, you can edit, delete and repost your Posts. You can also see the post and expiry dates, number of views and number of messages left by other members.

7.2 How do I edit my Post after I have published it?

You can edit your Posts at any time. Simply follow these steps:
1. Log into "My88DB"
2. Click "My Posts" to find your list of Posts.
3. Click the "Edit" link to the right of the Post which you want to edit. This brings up the Post Details form.
4. Make your changes and then click "Confirm & Submit" to finish.

7.3 What does Post status (Active, Rejected, Expired, Inactive) mean?

The Post Status indicates whether your Post is currently running or not. From the "My Post" section under "My88DB", you can find several status types that may be displayed in the Post Status column:
1. Active. Post is viewable to the general public and showing up in the search results.
2. Rejected. Post is not active. It has been deactivated because it does not comply with the 88DB Post Posting Guidelines. To republish the Post, please edit the content and resubmit.
3. Expired. Post has been removed from public view automatically upon expiration. To reactivate your Post, simply repost it. It is FREE.
4. Inactive. Post is NOT viewable to the general public because you have not verified your email address. Once you have gone through the verification process, your Post status will instantly change to "Active".

7.4 How will I know if my Post has been rejected?

If your Post has been rejected, you will receive an email explaining the reason. Alternatively, do log in to "My88DB" and check the Post status from the "My Post" section.

7.5 Why was my Post rejected?

Posts may get deactivated if it violates any of the rules listed under 88DB Post Posting Guidelines. 88DB also reserves the right to investigate the IP address, Internet Service Provider, location and the identity of any offender.

7.6 Is there any charge to repost Posts?

No, it is absolutely FREE.

7.7 How many times can I repost a Post?

You can repost your Post once a day and no more than five times in total. The renewed Posts will go back to the top of the list. Once you've reposted the Post five times, you will need to submit a new Post if you want to keep it live.

7.8 How do I repost my Post?

You can edit your Posts at any time. Simply follow these steps:
1. Log into "My88DB"
2. Click "My Posts" to find the list of Posts.
3. Click on the "Repost" link to the right of the Post which you want to edit. This will bring up the Post Details form.
4. Adjust the Post expiration date in "Post Expires".
5. Click "Confirm & Submit" to finish.

7.9 How do I delete a Post?

To edit a Post, simply follow these steps:
1. Log into "My88DB"
2. Click on "My Post" to find your list of Posts.
3. Click on the "Delete" link to the right of the Post which you want to edit.

7.10 How can I track the popularity of my Posts?

The "Views" column on "My Post" of My88DB shows the number of times your Posts have been viewed by site visitors.

7.11Can you help me to create/edit/delete my Post?

No, it is our policy not to modify any Post content on behalf of our members. This is to maintain members' accountability for Post content. However, we reserve the right to modify or deactivate posts that violate our Post Posting Guidelines.



8. Communicating With Members

8.1 How do I respond to a Post?
To contact other members regarding a post, scroll down to the "Messages" form near the bottom of the page. Log in first if you are an 88DB member and then enter your message. If you are not an 88DB member, you can still contact the seller/advertiser by filling out the form. Fill in your name, message with the verification code and then click on the "Submit" button. Make sure to provide your contact details so that the seller/advertiser can reach you.

8.2 How can I contact a Member?
To contact other members, simply click on the member's display name to bring up his/her member profile page where you will find a "Contact Member" link. Log in first if you are an 88DB member and then enter your message. Finally, click on the "Submit" button to send your message directly to the member.

8.3 I'm not a member yet. Can I contact a member?
Sorry, this function is only for 88DB's registered members. If you are not an 88DB member, please register here.

8.4 Will others be able to see my real name when I send out a message?

No. Users will only be able to see your 88DB display name or company name. Your surname and first name will never be revealed to anyone.

8.5 Will anyone who sends me messages be able to view my email address?

No. Members replying to your Post cannot view your email address. If anyone wants to contact you, they will either fill in the "Contact Member" page or the form at the bottom of your Post. The message is then sent to you as a private message.

8.6 How can I be notified about messages I receive?

You will receive all comments and messages via your registered email address. You can also find the number of messages received in "My88DB". The "My Message" column section in "Post Management" shows this information.

8.7 Can I forward a Post to a friend?

Yes. You can send a particular Post to your friends by clicking on the "Email to Friends" link shown at the top of the Post. Enter your friends' names and email addresses and click "Submit" to send.





9. Member Profile

9.1 What is a Member Profile? Why should I create one?
A profile is a great way to tell people more about you or your organization! Think of it as a quick sketch of who you are and what service(s) you are offering. The more you tell about yourself or your organization, the more likely that other members with similar interests will come to you.

9.2 How do I create a Member Profile?
Simply follow these steps:
1. Log in to "My88DB"
2. Click on "Edit Member Profile" on the left panel.
3. Upload your personal image or organization logo. This will be your profile photo and can be seen by all members.
4. You may also upload up to six (6) additional images, one (1) video file and one (1) audio file to your profile.
5. Check the "Shown to Public" boxes if you would like to display your contact numbers and email address in your member profile.
6. In the "Description" section, briefly describe yourself or your organization.
7. Click "Submit" to finish.

9.3 What is an avatar? Why should I upload it?

An avatar is a personal icon or an image representing yourself. This will be shown on your member profile and can be seen by all members.

9.4 How many multimedia files can I upload for my Member Profile?

Currently, you may post up to six (6) images, one (1) video file and one (1) audio file in your profile.

9.5 Do I have to fill out all the information in my Member Profile?

No. Only fill out that information which you feel comfortable to reveal. However, we strongly advise you to complete your profile so that other members can get to know more about you. Try to put in at least the personal icon/organization logo and a brief description.

9.6 How do I add a PayPal Account to my Post?

First, you need to have your own PayPal Account. If you do not have one yet, you can register and sign up for a new account at PayPal.
Prepare your login details and follow the simple steps below:
1. Log into "My88DB", click on "Edit Member Profile".
2. In the "PayPal Account" field, enter your PayPal Account login – the email address you used when you registered for a PayPal Account.
3. Click "Save Change".
4. Check the option "Enable PayPal in this Ad" on the Post Details form to finish.
Note: PayPal service is provided by PayPal, Inc. Before using the regarding service, you should read the user agreement on www.PayPal.com. 88DB.com provides the service to facilitate exchanges among users and accepts no liability for any disputes that may arise from the transactions.

9.7 How do I update my Member Profile?

To edit your profile, follow these steps:
1. Log into "My88DB"
2. Click on "Edit Member Profile" link under "My Profile". You will be brought to your original profile.
3. Make your changes.
4. Click "Submit" to finish.

9.8 What information will be displayed to members from my profile?

All fields except your email address and name (surname, first name) will be displayed to the public.

9.9 How do I view a member's profile?

Click on the display name or company name on the Post to view the member's Profile.





10. Membership

10.1 Can I change my email address?
Yes. You can change your email address by submitting a request to cs@88DB.com.sg. Please note that your email address is your login ID. If you change it, you will need to verify the new email address AGAIN.

10.2 I have changed my email address. Do I need to register again?

No, you need not register again. Simply send a request to change your email address to cs@88DB.com.sg. In your email to us, please include any previous communications with 88DB to verify that you are the corresponding account owner. An email will be sent to your new email address with a verification link. Click on the verification link in the email to confirm your new email address. Remember to use your new email address the next time you log in.

10.3 How do I subscribe to/unsubscribe from the 88DB newsletter?

To change your subscription preferences, please follow these steps:
1. Log into "My88DB".
2. Click on "My Profile" and select "Edit Member Profile" on the left panel.
3. Scroll down until you reach the Contact Information section, check/uncheck the box of your preferences.
4. Click "Save Changes" to finish.

10.4 How do I change my password?

Follow these steps:
1. Log into "My88DB".
2. Click on "My Profile" and select "Change Password" on the left panel.
3. Enter your current and new passwords.
4. Click "Change Password" to finish.
5. Your Password has been changed. Remember to use your new password when you log in next time.

10.5 What should I do if I forget my password?

You can retrieve your password by clicking here and following the instructions. You will need to enter the email address you used to register with us and your password will then be emailed to you.

10.6 Can I close my 88DB account?

Closing your account will PERMANENTLY REMOVE all of your information from 88DB, including your Posts and member profile. This information cannot be restored. We suggest that you leave your 88DB account active. However, if you really want to close your account, do send us an email at cs@88DB.com.sg.



11. 88DB Policies & Guidelines

11.1 What are 88DB's Terms & Conditions?
Please refer to our Terms & Conditions.

11.2 What is 88DB's Privacy Statement?

Please refer to our Privacy Statement.

11.3 What are 88DB's Ad Posting Guidelines?

Please refer to our Posting Guidelines.



12. Technical Issues


12.1 Which browsers does 88DB support?
We recommend Microsoft's Internet Explorer 5.0 (and up) or Firefox 1.5 (and up) for best results. Earlier versions will not allow you to access all of the site's functionalities.

12.2 Can I login to my account on a different computer?

Yes. Even if you are using a different computer, you can still log in to your 88DB account using your registered email address and password.

12.3 How and why does 88DB use cookies?

"Cookies" is a type of information stored on your hard drive via your web browser. The "cookies" that 88DB uses does not track any personal data such as passwords, name or email address. Cookies simply help us to identify your session and track your activities on the site.

12.4 Where can I report bugs and errors?

To report bugs and errors, please email us at cs@88DB.com.sg. When submitting bug reports, it is helpful if you could send as much information as possible about your issue(s) and the URL of the webpage(s) where you found the problem(s).



13. Opinions & Feedback

13.1 How can I send comments or suggestions to 88DB?
We would love to hear your thoughts, comments and suggestions. Email us at cs@88DB.com.sg.

13.2 What can I do about illegal or offensive Posts?

If you come across any illegal or offensive Posts, report to us at report@88DB.com. Alternatively, you can use the "Report Inappropriate" function located at the bottom of each Post. The information will automatically be forwarded to the administrator.

13.3 What if my questions are not answered here?

Send us an email at cs@88DB.com.sg - we are here to help!
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14. Map Function

14.1 What is the advantage of creating map for your Post?
Creating map enables users to find your exact location. On the Post Details page, users can easily view your basic information, including location and contact information. Click and drag the map, the adjacent sections will be displayed immediately.

14.2 How to create map in a new Post?

You could create map at any time. Simply follow these steps:
1. Log into 88DB and click on the "Post a Free Ad" button on the navigation bar
2. Select Category, Subcategory and Post Type (Offer or Want)
3. Enter Post Details
4. In Ad Specific, select your District Area and enter the address
5. Click on "Create Location Map", the Create Your Map page will be shown
6. Enter either – not all – of the following to search for the location:
  • Block/House No. and Street Name
  • Building Name
  • Post Code
7. Select location from search results (if applicable)
8. Click on "Set Location Map & Address" button
9. Click "Confirm" button. And you're done. Continue editing ad as per usual.

14.3 How to create or edit a map in an existing ad?

You could create a map for an existing ad or edit an existing ad at any time. Simply follow these steps:
1. Login to "My88DB"
2. Click "My Posts" to find your list of Posts
3. Click the "Edit" link on the right of the Post which you want to edit
4. To add a new map, click on "Create Location Map"; to edit an existing map, click on the Edit button (pencil icon) next to "Added Location Map". Create Your Map page will be shown
5. Enter either – not all – of the following to search for the location:
  • Block/House No. and Street Name
  • Building Name
  • Post Code
6. Select location from search results (if applicable)
7. Click on "Set Location Map & Address" button.
8. Click "Confirm" button. And you're done. Continue editing ad as per usual.

14.4 How to delete my map?

1. Login to "My88DB"
2. Click "My Posts" to find your list of Posts
3. Click the "Edit" link on the right of the Post which you want to edit
4. Click on the "Delete" button (X icon) adjacent to "Added Location Map" section
5. Click on the "Confirm & Submit" button to finish

14.5 How to navigate in maps on the Post?

You could double click the mouse or click on the "Enlarge the Map" button on the Post Details page, then use your mouse for navigation.

Use a mouse
You could navigate (move your view) in two dimensions in the map with your mouse. Additionally, you could double right click the mouse to zoom in on a location, or double left click the mouse to zoom out.

14.6 How to print maps?

You could print map at any time. Simply follow these steps:
1. Click on the "Enlarge the Map" button on the Post Details page
2. Click on the "Print Map" button on the Map page, and will bring up the Print Map page
3. You may add your notes in the blank area under the map
4. Click on the "Print" button

14.7 How to search for nearby relevant Posts on maps?

Click on the "Search nearby relevant Ads" button on the Map page, and search results will be displayed.

14.8 How to stop showing the map in a Post?

1. Login to "My88DB"
2. Click "My Posts" to find your list of Posts
3. Click the "Edit" link on the right of the Post which you want to edit
4.Check the option "Disable Map Function" adjacent to the Saved Location Map section
5. Click on the "Confirm & Submit" button to finish

14.9 Can I create map for all Posts?

You cannot. For now, you can only add map function to selected categories.

15. Purchase "Priority Listing"

15.1 What is "Priority Listing"?
"Priority Listing" is a value added paid service. It appears at the top of Free Posts, and you could select your plan by channels and plan period to meet your promotion needs.
15.2 What are the advantages of "Priority Listing"?
"Priority Listing" allows your Post to appear in the prime area on Sub-Category page. It could maximize the exposure of your Post.
  • Superior Position:
    Your Post will be listed atop Free Posts on its Sub-Category page to increase the click rate
  • Outstanding Layout Design:
    With Bold Text, larger thumbnail and eye-catchy background colour, your Post could attract even more customers
15.3 Why do I need to purchase "Priority Listing"?
"Priority Listing" allows your Post to appear at the top of Free Posts and prominently highlighted to increase the visibility of your entry. If you run out of Free Post Quota, you are required to purchase "Priority Listing".
15.4 What kinds of "Priority Listing" plans are available?
The price of the "Priority Listing" plan varies by Category, Sub-category and Plan period. You could choose a 30 to 360 days plan. For further details, please refer to the "Priority Listing" Price List.
15.5 How to purchase "Priority Listing"?
You could follow these steps to purchase "Priority Listing" when you are posting a Post:
1.Click on the "FREE Ad" button on the navigation bar
2.Select Category, Sub-category & Post Type (Offer or Want) to create your Post
3.Enter Post Details
- Enter the Post Title and Description
- Spice up your Post by uploading images and multimedia files
- Provide further information in Post specifics
- Enter your Contact Information to let others find you
- Create your Map (If applicable)
- Enter Keyword Tag
- Preview and confirm your Post
4. Select and purchase the Plan, then click on the "Confirm & Pay Online" button
5. Enter your credit card details on the "eNETS" page and click on the "Submit" button
6. When the transaction is completed, your purchased Plan will be effective shortly. An order confirmation will also be emailed to you soon.

You could also purchase "Priority Listing" by upgrading your existing Posts:
1. Log into My88DB, click on "My Posts", then select a Post and click on the "Upgrade Now" button
2. Select and purchase a Plan, then click on the "Confirm & Pay Online" button
3. Enter your credit card details on the "eNETS" page and click on the "Submit" button
4. When the transaction is completed, your purchased plan will be effective shortly. An order confirmation will also be emailed to you soon.
15.6 How to pay for my "Priority Listing"?
Once you've chosen your "Priority Listing' plan, you could make your credit card payment through "eNETS". All payments are accepted in Singapore dollars only. If you want to know more about other Upgrade Plans, please contact our Sales Department at (65) 6238 1688 / 6267 8000 | Email: cs@88DB.com.sg.
15.7 How long will my "Priority Listing" last?
Your "Priority Listing" plan will expire in accordance to your purchased plan. You can log into My88DB and click on "My Posts" to check the expiry date.
15.8 Is there any administrative charge for "Priority Listing"? (No!)
There is no administrative charge. 88DB will only charge you the exact listed price.
15.9 I have purchased a "Priority Listing", but my Post is not yet upgraded. Why is this so?
Please be patient as it might take some time for "Priority Listing" to be in effect. For enquiries, please contact our Customer Service Department at (65) 6238 1688 / 6267 8000 | Email: cs@88DB.com.sg.
15.10 Why isn't my payment for "Priority Listing" successful?
It is possible that your payment has failed for the following reasons:
  • You haven't entered all required information
  • You have entered wrong credit card information
  • Your credit card is expired
  • Your credit card limit has been exceeded
If you have cross-checked all the details, but the payment still fails, we suggest trying another credit card or contact the credit card company for assistance.
15.11 What should I do if my online payment has failed?
If your online payment has failed, please click on the "Confirm & Pay Online" button on the Pay Online page. When you go back to the eNETS page, enter your credit card information again to complete the transaction.
For enquiries, please contact our Customer Service Department at (65) 6238 1688 / 6267 8000 | Email: cs@88DB.com.sg.
15.12 Can I request a refund after purchasing "Priority Listing"?
No. In accordance to our Sales Policy, once you have completed a transaction, it is not allowed to request a refund. Your purchased Plan will run until it is expired.
15.13 Can I terminate the "Priority Listing" prior to the Post expiry date and request a refund?
You could stop showing your "Priority Listing" by deleting your Post. However, in accordance to our Sales Policy, it is not allowed to request a refund.
Attention: Once you have deleted your Post, it could not be recovered even if your Plan period has not yet expired.
15.14 Can I change the category after launching my "Priority Listing"?
No. You are not allowed to change the category of the Post, as the price of "Priority Listing" plan varies by Category, Subcategory and plan period.
15.15 Will I receive any invoice after purchasing "Priority Listing"?
You will receive an order confirmation email with the order details upon completion of the transaction. For enquiries, please contact our Customer Service Department at (65) 6238 1688 / 6267 8000 | Email: cs@88DB.com.sg.
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