Service guarantees
Soh Hair Academy has implemented a set of service guarantees that spell out our commitment to prompt student services to you, our valued student.
Guarantee 1Soh Hair Academy values good teaching and assessment practice and is committed to providing an effective learning environment for its students.
Guarantee 2 The School also makes reasonable accommodation for student diversity and varied learning styles.
Guarantee 3 Soh Hair Academy will also provide fair, critical, helpful and timely feedback on assessment.
Guarantee 4 Ensuring student access to teaching staff. Modes of contacts are displayed and easily accessible to the students.
Guarantee 5 Providing clearly outlined mechanisms for appeal against decisions. Soh Hair Academy will decide on a course of action to resolve a complaint and communicate it to the Student within 5 working days. Soh Hair Academy will communicate the complaint’s resolution to the Student within 10 working days. The School will attempt to resolve any complaints within a maximum of 21 days upon receipt of complaint. Please refer to the Refund Policy (Section: Resolution of Grievances).
