Certified Service Quality
Its designed to provide participants with the necessary knowledge and skills to deliver good customer service. It also provides the basic for designing, managing, controlling and implementing a Service Quality programmed in an organization.
Understanding Service and Service Quality
Understanding Customers’ Expectations and The Nature of Customer Service
The Key Challenges of Customer Service
Strategy Formulation for Success
Managing Key Processes and Measuring Performance
Improving Teamwork, Commitment, Total Involvement
A Practical Guide to Achieving Service Quality Results
Personal Selling & the Marketing Concept
Developing a Product/Service, Customer, and Presentation Strategy
The Role of Problem Solving in Customer Service
Barriers to Problem Solving & Decision Making
EQ at Work
· Effective Business Writing Strategies
Professionals involved in serving customers and/or handling customer complaints. Preferably 2 years working experience in customer-service related function.
Who Should Attend
Customer Service executives, officers, service providers, and anyone who needs to deal with customers regularly.
Anyone who is interested in improving his or her interpersonal skills for a more successful career.
69 hours (2.5 months)
This programmed can be customized to tailor individual organizational needs and requirements. Consultancy packages are also available for both the Service Industry and the Manufacturing Industry
Contact us for more detail at 6467 4225